Data Controller

Co'couture A/S
CVR: 43065742
Værkstedsvej 11
6000 Kolding, Denmark
E-mail: shop@cocouture.dk

Collection of personal data

We always inform you when we collect personal data. This may include:

- Name, address, phone number, and email
- Information about your purchases and interactions with us
- Browser and device information, IP address, and user behaviour via cookies
- Comments and interactions on social media

You provide information in, among others, the following situations:

- When purchasing on cocouture.com
- When subscribing to the newsletter
- When participating in competitions and events

We register your information centrally to avoid duplicate communication and to reuse data in connection with your purchases and interactions.

Use of personal data

We use your information for:

- Order processing, returns, and complaints
- Subscription and distribution of newsletters
- Administration of customer profile/customer club
- Participation in competitions
- Targeted campaigns
- Customer service and support
- Statistics and product development
- Optimisation of webshop and services

All marketing is only carried out with your explicit consent, unless legislation allows contact without it.

We use user statistics and analyse navigation on the webshop to improve our content and features.

Sharing of personal data

We only share your information with:

- Payment solutions and shipping companies when processing orders
- Authorities in accordance with legislation (e.g. in cases of suspected fraud)
- Third parties in connection with restructuring or sale of the company
- Selected sub-processors acting on our behalf (e.g. marketing partners)

All partners are subject to data processing agreements and act according to our instructions. We do not sell your information to third parties.

Storage and deletion

We store your data for as long as necessary for the purpose, or to the extent we are required by law. Information may be stored longer in anonymised form for statistical purposes.

Transfer to third countries

We may transfer data outside the EU/EEA, but only to countries with an adequate level of protection or based on standard contractual clauses approved by the European Commission.

Security

We protect your personal data against unauthorised access, loss, and misuse through technical and organisational security measures. Our procedures and systems are continuously updated to ensure a high level of data security.

Your rights

You have the right to:

- Access to and correction of your information
- Deletion and restriction of processing
- Data portability
- Withdraw your consent
- Lodge a complaint with the Danish Data Protection Agency (www.datatilsynet.dk)

Contact us via shop@cocouture.dk to exercise your rights.

Links to other websites

Our webshop may contain links to other websites. We recommend that you read their privacy policies, as we are not responsible for their content or practices.

Complaints procedure

If you wish to complain about our processing of your data, you can contact us directly by email or submit a complaint to:

The Danish Data Protection Agency
Borgergade 28, 5th floor
1300 Copenhagen K
www.datatilsynet.dk

We respond to all enquiries and questions quickly and professionally.