1. General information
Co'couture A/S
CVR number: 43065742
Værkstedsvej 11, 6000 Kolding, Denmark
Email: shop@cocouture.dk
Brandsite: www.cocouture.com
2. Agreement
By placing an order on our brandsite, you declare that you are acting as a private individual. A final agreement between you and Co'couture A/S is only concluded once you receive an order confirmation by email. We reserve the right to cancel orders in case of typographical errors, technical issues, or suspicion of misuse.
3. Ordering and payment
You can shop on the brandsite 24/7. Orders are processed on weekdays only.
We accept the following payment methods:
- Visa and Mastercard
- MobilePay
- Google Pay
- Apple Pay
Payment will only be charged once the order has been shipped. All prices include 25% VAT and are stated in Danish kroner (DKK).
4. Prices and promotions
Co'couture A/S reserves the right to correct any pricing errors and reserves the right to adjust prices without prior notice. We also reserve the right for sold-out or discontinued items.
5. Shipping and delivery
At Co'couture, we make every effort to ship your items as quickly and safely as possible, so you can enjoy your purchase without unnecessary waiting time.
We ship all orders with GLS and Bring, and you can choose between delivery to a parcel shop or directly to your home address. All deliveries are insured, so you can feel safe about your purchase.
GLS Parcel Shop: DKK 39
GLS Home delivery: DKK 49
Bring Parcel Shop: DKK 39
Shipping of orders
If you place your order before 3:00 PM on a weekday, we aim to ship your order the same day. Orders placed after 3:00 PM will be shipped the next business day.
You will typically receive your parcel within 1–2 business days, depending on GLS’ and Bring’s capacity and delivery area.
If there is no space at the selected parcel shop, your order will be delivered to the nearest available parcel shop, and you will be notified by GLS or Bring.
Uncollected parcels
If you do not collect your parcel in time, it will automatically be returned to us. Once we receive the parcel back, we will refund the amount of your order excluding shipping and return costs. If you wish to have the order shipped again, you must place a new order.
6. Returns
Of course, we hope you will love your purchase – but if you need to return something, we have made it easy and straightforward for you.
Right of return
You always have a 30-day full right of return from the day you receive your order. If you change your mind, simply notify us within 30 days – and then return the item no later than 14 days after you have informed us.
We are happy to accept the item back as long as it is in the same condition as when you received it: unused, undamaged, and with original tags and packaging intact. You are of course welcome to try the item as you would in a physical store – but if it has been used beyond that, we may need to deduct an amount for any diminished value.
You cannot cancel your purchase simply by refusing delivery – please remember to notify us first 😊
How to return
We have made the return process quick and easy:
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Go to our return portal via the link here: https://returns.reversio.io/cocouture
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Log in using your email and order number.
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Follow the steps in the return portal to register your return.
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You will receive a QR code by email, which you must present when handing in your parcel at a GLS drop-off point.
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You will be refunded to your original payment method excluding a return fee of DKK 39.
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After handing in the parcel, you will receive a receipt with a tracking number.
Refund
Once we have received and processed your return, we will refund the amount via the same payment method you used for your purchase.
It may take up to 7 banking days before the money appears in your account – depending on your bank.
The return fee of DKK 39 will automatically be deducted.
If the item has been used to an extent that affects its resale value, we may deduct an appropriate amount from the refund.
Would you like to return on your own?
To ensure you have the best experience, we kindly ask you to use our return portal. Please find the link above.
Exchange
Did you receive the wrong size or color? It happens 😊
You simply return the item as described – and place a new order for what you would like instead.
If you choose to exchange for a different size, we will cover the shipping costs for your new order. Please contact customer service (click here) before placing a new order and receive your voucher for free shipping.
Complaints
If you have received an item with defects, please do not hesitate to contact us. You have a 2-year right of complaint on all items purchased from us and are covered for manufacturing and material defects.
How to submit a complaint:
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Go to our complaints portal via the link here: https://returns.reversio.io/cocouture-claim/
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Log in using your email and order number.
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Follow the steps in the portal to register your complaint.
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You will receive a QR code by email, which you must present when handing in your parcel at a GLS drop-off point.
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You will be refunded for the item as soon as we have processed your complaint
We will assess the case as quickly as possible and contact you if we need further information.
Did you purchase from a retailer?
If you purchased your Co'couture item from another webshop or store, you must contact the retailer directly. Unfortunately, we cannot assist with returns or complaints for items that were not purchased via cocouture.com.
7. Personal data
We process your personal data in accordance with GDPR and applicable legislation. We only store the necessary data to complete your order. Read more in our privacy policy.
8. Complaints procedure
If you wish to complain about your purchase, you can contact us at shop@cocouture.dk. Alternatively, complaints can be submitted to:
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk
EU complaint portal: http://ec.europa.eu/odr
10. Governing law and jurisdiction
All purchases on www.cocouture.com are subject to Danish law. Any disputes shall be settled by the Danish courts.
11. Force majeure
We are not liable for delays or failure to fulfil the agreement if the reason is due to events beyond our control, such as strikes, pandemics, or natural disasters.
12. Cookies
When you visit cocouture.com, we collect information about your visit via cookies to ensure that the brandsite functions optimally and to provide you with the best possible user experience.
What are cookies?
A cookie is a small data file that is stored on your computer, mobile phone, or tablet. It enables recognition of your device and remembers your settings, login information, and shopping cart contents. Cookies are also used to measure traffic and to tailor content and advertisements.
What types of cookies do we use?
- Necessary cookies – e.g. to make the brandsite function properly and remember items in the shopping cart.
- Statistical cookies – help us analyze how users navigate the site.
- Marketing cookies – used for targeted advertising and remarketing, e.g. via Klaviyo.
Third-party cookies
We collaborate with third-party providers such as Klaviyo and possibly other e-commerce tools. These may place cookies on your device when you use cocouture.com.
How to delete or reject cookies
You can reject or delete cookies on your device at any time. This can be done in your browser settings. Please note that parts of the brandsite may not function properly if you disable cookies.
Read more about how to control and delete cookies at www.minecookies.org.
